Phone Competence
A wrong word is able to fuel rumors, prevent this to happen.
Media and other stakeholders often get the first, formative impression of your company by phone. Especially in the event of an incident, it is not always easy to convey competence and sovereignty by phone, while receiving a large number of calls and the situation is still unclear. The external pressure is growing and a wide variety of stakeholders such as media, politicians, residents and authorities are demanding information.
Phone Competence teaches the basics of telephoning in critical situations. We prepare your employees for unpleasant calls, so they are able to reassure callers and react to their worries, but still communicate precisely and in the interests of the company.
Your employees will learn to successfully handle phone calls in the event of an incident with targeted exercises.